Dongfeng Cummins Engine Company launches "service contest"

Recently, Dongfeng Cummins Engine Co., Ltd.'s "Maxima Competition" - service contest has officially begun, nearly 1,000 service engineers from Dongfeng Cummins and service agents across the country will participate in this competition in batches. This test aims to achieve the exchange and promotion of professional service knowledge of Dongfeng Cummins service personnel, and at the same time lays the foundation for Dongfeng Cummins' recently launched service brand of “Expert Services, Run the World”.
According to reports, the event was the first national service competition held by Dongfeng Cummins. The theoretical knowledge competition was mainly based on knowledge quizzes. The engine structure, working principle, Dongfeng Cummins service system and CRM system were all included in the assessment scope. The actual operation is based on technology, and the actual operations such as engine troubleshooting and maintenance are rated. The theory and practical operation are two-pronged, and all-round and multi-angle helps service engineers improve their professional skills.
The long cycle and large scale are the distinguishing features of this contest. From the early June training, theoretical knowledge competition and actual maintenance operation competition to the end of October, the time is up to 5 months. This makes the "service competition" not only a competition, but also a long-term professional skills training to enhance the overall level of service engineers. On the one hand, there will be training for the assessment scope before the competition. After the competition, the training for the assessment will be developed one by one. On the other hand, for the more than a thousand service engineers participating in the competition, every aspect of the competition process It is also a combat training.
Experience sharing the second function of "service contest": exchange and discuss. Nearly a dozen Dongfeng Cummins service stations are located across the country. The natural environment and conditions of use are different. Engines are different and the service problems encountered are also different. Each region has some special experiences that can learn from each other. The “service contest” has built a communication platform for service stations around the country, which enables advanced experience and practices to be quickly shared at nearly 1,000 service stations to comprehensively improve service standards.
In addition, the exchange of service policies is also a major goal of this contest. On-site service, 24-hour service, and other new terms, how to solve problems more flexibly under the premise of following service policies are the focus of service engineers' discussion.
The result of optimizing management contest will become one of the reference basis for Dongfeng Cummins's management support and resource allocation to nearly 1,000 service stations and a large number of service engineers. Dongfeng Cummins believes that it is obviously unreasonable to simply evaluate the service station based on its turnover. The evaluation of the final standard of the service station and customer satisfaction is the most important point. The customer satisfaction is closely related to the technical level, response speed and completeness of spare parts of service personnel. Therefore, based on the results of the contest, the evaluation of the service stations enables the excellent service stations to concentrate more resources, and encourages the service stations to keep making progress and provide customers with more satisfactory services. This has also become an important goal of this training. . The honors and material rewards awarded to "golden engineers" for service engineers who have achieved outstanding results will inspire more service engineers to constantly learn technology and upgrade their professional standards.
Under the premise that product quality is fully recognized by users, Dongfeng Cummins further enhances the level of services through "service contest". "Expert service, running the world" is not just a brand concept, but more represents real user interests. This requires a set of standardized processes and methods within the company to protect. "Service Matching" is an effective weapon for training highly professional service personnel. Through systematic, long-term training, exchange, and discussion of service knowledge and skills, we can ensure that we can always provide users with expert-level services.

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