EMU trains will introduce service standards next month

The reporter Liang Shibin announced to the public by the end of November the "EMU train service quality standards (tentative)"; before the end of the year, completed the study of the real-name system to report the loss of the ticket processing process, to develop and improve the catering commodity management methods. Recently, the Ministry of Railways issued a notice requiring all roads to improve the quality of service to serve passengers to create the best.

The notice requires accelerating the revision of the “Railway Passenger Transport Service Quality Standards”, and publicizing the “EMU train service quality standards (provisional)” to the public by the end of November; improving the punctuality rate of passenger trains and reducing the failure of equipment and construction management in place. Caused passengers to be late; strictly follow the map, timely make late train operation adjustments and passenger arrivals and departures organization, and improve the bus is late message notification system; in case of large areas of passenger trains, long delays and a large number of passengers stranded, timely start emergency The premise plans to do a good job in orderly handling of passengers, catering, transportation, retiring, etc.

The notice pointed out that in 2 to 3 years, the 25-type passenger vehicles (25G, 25K, 25T) will be transformed into facilities for the disabled, new passenger vehicles with fully equipped facilities for the disabled will be newly built, and barrier-free facilities for the second-class and above stations will be renovated. Blind, high platforms, barrier-free elevators and ramps. Set special tickets for the disabled and add some auxiliary facilities or appliances that are convenient for the disabled. Establish and improve the service system for special key passengers such as disabled elderly, patients, and handicapped people who rely on assistive devices to achieve “one-stop” services such as ticket purchase, registration, handover, and information notification.

The Ministry of Railways plans to purchase 500 regular speed passenger cars by the end of the year.

The notice requires that before the end of the year, Internet ticket sales should be implemented for all trains, and the real-name ticket purchase scope should be extended to major lines and trains. Expansion of bank card payment coverage, before the end of the year, all station POS machines are in place. Before the end of November, key passengers and other key passengers will be required to purchase tickets, and larger stations will set up special windows for the purchase of tickets for key passengers such as the handicapped.

The notice is clear. With the railway bureau as a unit, the measures for the management of catering commodities will be formulated and perfected by the end of the year, and a unified procurement mechanism will be established. It is necessary to ensure that passenger trains have mineral water below RMB 2 and lunch boxes below RMB 15, and they must not be cut off.