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The first question: Is it just a question that is exhibited at Hangzhou Auto Show?
According to the organizers, these problem vehicles have not been reasonably resolved by manufacturers or distributors after they have been properly defended. "The revolution is innocent and rebellious." When ordinary citizens see the auto show, they will surely have deep respect and will express sympathy to the frustrated owners. However, in the dazzling problem car, the problem of some cars is not complicated, and many problems can be properly solved by the manufacturers. Whether it is poor communication or excessive rights protection, we are not aware of it. However, the media has used its own platform to over-magnify some of the cases. It is obviously questionable.
According to industry insiders, the problem auto show is criticized by people. It is not only the right form of its rights protection; it also has a “double letter†(trusted 4S store and car brand) selection in conjunction with the issue auto show. Both activities are done by the same team. It is no wonder that some brands are not even touched by the threshold of the auto show.
For consumers, “3·15†is the best day in 365 days of the year, but it is also limited to this day. Not only is China's existing environment for rights protection worse, the cost of rights protection is too high, and consumer protection laws can't keep up, and the media themselves have responsibilities.
Second question: Whose interests are protected by the Three Guarantees policy?
Judging from the results of the implementation so far, the automobile Three Guarantees policy has not helped the consumer to maintain the rights and to provide evidence. In turn, with the Three Guarantees policy, manufacturers and distributors are more emboldened in responding to consumer rights protection, and the details of policy formulation can basically guarantee that consumers will not be able to retreat or change vehicles. The prerequisite for triple-income compensation is that they must be guaranteed in the formal channels. It also ensures the dealer's after-sales service and increases the profitability of the manufacturers.
Close to the domestic car three packs of the United States' "Lemon Law." In the early 1980s, when the “Lemon Law†was implemented, the refunds of the top three car companies in the United States reached US$1 billion. China's auto three-bag policy was introduced in the past six months. It has not been heard which manufacturers paid extra for this.
In a nutshell: If consumers strictly protect their rights in accordance with the Three Guarantees policy, with regard to the current manufacturing quality and service standards of the auto industry, the effectiveness of rights protection can hardly be realized. The introduction of the car three bags has become a tasteless.
The third question: The car companies are shivering! Whose holiday is 3.15?
With the increasingly poor living environment of most media and the flourishing development of the media, the “3·15†has become more and more terrible. Many media are riveting, hoping to get through the explosive Case, or Waiting for enterprises to "PR"; more consumers usually have nowhere to complain, can only tell their own "sensation" through various channels at this time, hoping to solve the problem through media exposure, of course, may also become part of the bad media The "chess".
A few mice broke a pot of porridge. No one can laugh when the media becomes supervised, mocked, or consumed by supervisors. Because "3·15" is not a festival of the media, and it is not an enterprise's day of death. It should belong to consumers. As Du Ping, a commentator on Phoenix TV’s current affairs commentator, said, China has paid more and more attention to “3·15†and has even been called a holiday. However, the more attention it pays to, the more it feels that the rights of Chinese consumers have not been maintained. You see that in the Western countries, there is no "3.15" because it does not require "3.15" and his rights can be guaranteed.
Question 4: In China, is 3.15 itself an abnormal existence?
After “3·15â€, is the consumer’s right-rights road flat? Take a look at the “3·15†anger situation of each year, we know that in the previous year, the cases of infringement of consumer rights remain high, and there are still a lot of cases that are not properly resolved. There is no way to do so. 15" to solve. This fully shows that the domestic lack of a sound legal system for rights protection, the implementation of an effective rights protection department, and a clear path of rights protection for the procedures, further demonstrate that the institutionalized and procedurally safeguarded environment is still blank.
Consumer rights protection has always been a matter for the law enforcement agencies. However, all of them have reached the day of “3·15â€. It is not normal for them to expect a media report to solve the problem. Moreover, in a matter of days, several media reports were reported, and the reports were only concentrated in some fields and some cases, far from addressing all consumer rights protection issues. No one has seen any media from abroad reporting on all kinds of rights protection cases on the same day. They have normal rights protection procedures and channels and have a strict legal system for rights protection. There was a problem with the quality of the product and it was enough for the consumer to follow the procedure. At most, follow-up reports were made by the media.
Question 5: Where is the boundary line between rights protection and excessive rights protection?
There is no legal boundary between “right protection†and “excessive rights protectionâ€. There is only one principle to distinguish, that is, “the principle that rights cannot be abusedâ€. That is, defenders must not infringe upon others, and must not use infringement to protect their rights. For example, in the case of the large banner at the entrance to the 4S store and the “drive of the donkeyâ€, consumers have their own freedom of expression and freedom of speech, and the business has its own reputation. Both are protected by law. However, jurisprudentially speaking, it should focus on protecting consumers' freedom of expression.
Why do consumers who have a law to choose to go to 4S shop director farce? In many cases, consumers do not know how to produce evidence, and the legal process is complicated. "Who advocates and who gives proof" is the general rule of evidence stipulated in the "Civil Procedure Law" in China. Previously, consumers had to produce evidence if they wanted to prove that a certain product was defective. However, because they did not have information on relevant technologies, it was often very difficult for consumers to produce evidence.
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